Debt Collection and Recovery Services

National Collection Services acts as an ‘extension’ of your internal credit department. A partnership with focus being placed on the associated levels of engagement, support, communication and goals of your organisation supporting a long-term working relationship.

End-to-End Recoveries

As a boutique specialist, NCS leads with recommendations, not questions. We are in the business of building partnerships and we design a collection strategy at onboarding with you. Our strategy adapts to the age of debt, contractability, risk appetite, dispute status, and security position (PPSR, guarantees), and we continually fine-tune the strategy based on results.

Endless Doors

How We Operate - Proactive By Default?

  • Decisioning framework: For each file, we recommend the next action and execute it within agreed rules, escalating only when an exception applies.
  • Customer contact: Outbound phone, two-way SMS, email, and written demands using approved, brand-aligned communication
  • Skip tracing: We can initiate compliant location checks the moment a file shows contact friction.
  • Payment handling: We collect funds, set short-term arrangements within your guidelines, reconcile, and remit promptly, with clear audit trails.
  • Payment Processing: Obtaining payment is crucial to our success therefore we have multiple accepted forms of payment.
  • Credit & legal pathways: We recommend, where commercially viable and authorised, prepare/coordinate litigation, always with a business case attached.
  • Governance and Transparency: Full access to our live portal which is a mirror image of what our collectors see

Accounts Recievable Management

We proudly offer a Personalised Service for you, offering effective accounts receivable management services. Your dedicated Collections Manager can handle your outstanding account receivables, contacting your clients on your behalf. With advanced technology systems, we can forward letters and follow up with phone calls where necessary and provide you with regular account status updates.

Adhering to strict and highly professional accounts receivable collection guidelines, your Collections Manager works to ensure your business accounts are paid promptly and your client relationships are maintained.

With dedicated Collections Managers assigned to every account, and no offshore call centres or data collection points, you can rest assured that your business is receiving the attention it deserves and is fully compliant with Australian legislative requirements.

Our accounts receivable teams around the country are ready to work with you to manage your outstanding collections activity so you can get on with running your business.

What Makes Us Different?

We priorities human-centered collections. When you engage NCS, you’re working with a dedicated, Australian-based team, not an offshore call center or automated system. Our Collection Managers do not rely on predictive dialers, scripts, chatbots, or artificial intelligence. Instead, we prioritise real conversations with real people, focused on delivering real outcomes that reflect the standards and reputational expectations of our clients.

As an agile and responsive organisation, our size allows us to adapt quickly to changing circumstances and client needs. This flexibility, coupled with a passionate and experienced team, means our clients benefit from a level of service and commitment that is often lost in larger, transactional agencies.