Privacy Policy

Privacy Policy

Introduction

National Collection Services is committed to protecting the privacy and accuracy of your personal information. The NCS Group Pty Ltd T/As National Collection Services (collectively referred to as “we”, “us”, “our” or “NCS”) is subject to the Privacy Act 1988 (Cth), as amended by the Privacy Amendment (Private Sector) Act 2000.

National Collection Services’ functions and activities include acting as a commercial agent for our clients, recovering debts, process serving, and providing accounts receivable management services.

This Privacy Policy explains how NCS protects the privacy and accuracy of your personal information in accordance with the Australian Privacy Principles (APPs). This policy applies to all personal information you provide to us.

This Privacy Policy has been developed by National Collection Services (ABN 57 165 965 873) and applies to our website: www.ncsgroup.com.au.

What Information Do We Collect?

The types of personal information we collect depend on the circumstances of collection and the services you request.

Personal information collected by NCS may include:

  • Name

  • Address

  • Company details

  • Landline and mobile telephone numbers

  • Email address

  • Certain financial information

In some cases, your personal information may be provided to us by a third party, such as one of our clients.

How We Collect Information

We may collect your personal information when you:

  • Contact us by telephone

  • Send correspondence (including letters, fax, or email)

  • Visit our website

  • Visit our offices in person

We may also collect personal information from third parties, such as our clients.

Collection of Information via Website Activity

For statistical purposes, we collect information about website activity through the use of cookies. This information does not identify you personally but provides us with data to improve our website.

Information collected may include:

  • Number of users visiting the website

  • Date and time of visits

  • Pages viewed

How We Use Your Personal Information

We use your personal information to perform our functions and activities, including debt recovery and fulfilling our legal obligations.

We limit the use of your personal information to what is reasonably necessary to carry out these activities.

We may disclose your personal information to third parties with your express or implied consent, or where required or permitted by law. These may include:

  • Our clients

  • Credit reporting agencies

  • Legal advisors

  • Your authorised representatives (such as legal or financial advisors)

  • Service providers engaged by us (e.g., process servers, repossession agents, mailing houses, document storage providers)

We may also use de-identified information for statistical, demographic, and marketing purposes to improve our services.

Access to Your Personal Information

Upon written request, we will provide you with access to the personal information we hold about you so that you may correct or update it.

Requests must be made in writing (see “Contact Us About Privacy” below).

In certain circumstances, we may refuse or limit access as permitted by the Privacy Act. If this occurs, we will provide written reasons for the refusal.

Keeping Your Personal Information Up to Date

We take reasonable steps to ensure your personal information is accurate, complete, and up to date at the time of collection, use, and disclosure.

Please contact us if you believe the information we hold about you is inaccurate, incomplete, or outdated.

Online Security

We are committed to keeping your personal information secure. We take reasonable steps to protect it from unauthorised access, modification, disclosure, misuse, or loss.

Our security measures include:

  • Encrypting data transmitted from your computer to our internet-based systems

  • Using firewalls and network security systems

  • Restricting system access to authorised personnel via secure login credentials

  • Recording IP addresses for security purposes during online transactions

Cookies

A “cookie” is a small data file stored on your device that allows our website server to recognise and interact more effectively with your browser.

When you use our website, we may issue a temporary cookie containing a unique identification number. A different identification number may be issued each time you visit.

Cookies do not identify you personally but may identify your browser type and Internet Service Provider (ISP).

You may configure your browser to accept, reject, or notify you when cookies are sent. However, rejecting cookies may limit website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. Any updates will be published on www.ncsgroup.com.au.

Contact Us About Privacy

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@ncsgroup.com.au
Telephone: 1300 888 758

Or write to:

Privacy Officer
National Collection Services
GPO Box 1635
Brisbane QLD 4001