NCS Assist - Supporting Financial Hardship and Vulnerable Customers

At National Collection Services (NCS), we are dedicated to ensuring that anyone experiencing financial difficulty or personal hardship is treated with the utmost respect, dignity, empathy, and compassion. We recognize that life’s unforeseen events can lead to significant stress, impacting mental health, financial stability, and overall well-being.

To address these challenges, we established NCS Assist—a dedicated team of Customer Support Specialists trained to understand, identify, assess, and assist vulnerable customers and those facing financial hardships. Our specialists are equipped to recognize various forms of vulnerability, extending beyond financial difficulties due to unemployment or reduced income, to include challenges such as the loss of a loved one, illness, domestic violence, and overall well-being.

 

Our Commitment:

  • Direct access to trained Customer Support Specialists.
  • Treatment with respect, empathy, and compassion.
  • Timely assistance and information.
  • Fair and reasonable outcomes tailored to your individual circumstances.
  • Access to impartial advice from external support providers or networks.

If you are experiencing hardship or other vulnerabilities affecting your ability to resolve your debt, please:

  • Call us at 1300 888 758 (Monday – Friday, 8.30 am – 5.00 pm AEST) to speak with one of our Customer Support Specialists or use our online contact form.
  • Communicate openly and honestly with us to help us understand your situation better.
  • Contact a counsellor or relevant consumer representative for additional support.

Our staff at NCS Assist are highly trained to support you in resolving your financial situation. However, we understand that sometimes you may require additional professional support that we cannot provide. We encourage you to reach out to the following organizations if you are feeling overwhelmed:

At NCS, we are here to support you every step of the way, ensuring you receive the care and assistance you need to navigate through your financial challenges.